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Question No 1

The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?

Choose the Choices:

Agile methods cannot be applied to a big bang implementation approach.

The current service provider contracts have different termination periods.

The service levels must be maintained throughout the entire transition

The ZYXUK Directors want to use the approach suggested by SIAMRUS

Question No 2

Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model. ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for What is the best way for ZYX to ensure effective metrics are in place to improve services?

Choose the Choices:

At the next IT steering group meeting, agree on a common set of metrics that all service providers must use.

Proceed with the set of metrics that SIAMRUS has previously used with other service providers

Run a pilot with metrics from the ZYXS IT director, involving ZYXS and all service providers

Take the set of metrics currently used by ZYXS and apply them across all service providers

Question No 3

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator. The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem. What should ZYX do?

Choose the Choices:

Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role

Draw up a collaboration agreement across all service providers setting out how they will work together

Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves

Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator

Question No 4

ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model. The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks. The CEO has agreed to this Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

Choose the Choices:

. Research the marketplace for potential external providers and assess current internal capabilities. a. Analyze each potential provider's capabilities and alignment with ZYX's requirements and current service model b. Select the best providers to informally test the validity of the proposed SIAM model

- Research the marketplace for potential service integrators that can deliver ZYX's requirements a. Rank the organizations which match the ZYX profile according to their position in the marketplace by using benchmarks b. Invite only the market leader organization to bid for the supply of the service integration services.

Select all existing ZYX service providers for consideration, as these are familiar with ZYX - Invite service integration proposals from all of these existing ZYX service providers a. Assess the responses and invite the top three providers to bid for the provision of the service integrator.

. Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model a. Compare similar market offerings to validate the SIAM model and role of the service integrator. b. Maintain the project’s momentum by asking SIAMRUS to create an outline bid

Question No 5

What is unlikely to be included in the outline business case for NEWGEN?

Choose the Choices:

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