Pass ITIL-4-Transition Exam Questions ~ 100% success in initial try

Question No 1

An organization's lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues. Which technique can be used to overcome this challenge?

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Question No 2

Which value chain activity ensures that products deliver stakeholder expectations for quality?

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Question No 3

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?

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By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step - by - step guidance

By encouraging widespread changes that involve the teams starting from scratch

Question No 4

Which statement about user communities is CORRECT?

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User communities are created by service providers to investigate the cause of problems

Communities set up by users may be recognized and supported by service providers

Informal user communities should be disbanded and merged into official groups

Every user community should have at least one super - user

Question No 5

In service relationships what is a benefit of identifying consumer roles?

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