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Question No 1

Which types of incidents do NOT usually require on individual review upon resolution?

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Question No 2

What is the FIRST step in the incident handling and resolution process that helps identify the team responsible for the failed Cis and/or services?

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Question No 3

The service management team is analysis different practices, products, and service to map relevant value streams for further improvements. They are currently looking at the incident management value stream. Which of the following statement is CORRECT?

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Incident management should be involved in all value streams.

Only the incident management value stream can trigger restoration of normal service

Incident management can be involved in other value streams

Incident management should be included in the required fulfillment workflow

Question No 4

An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge - sharing between teams and individuals. Which of the following statements a CORRECT?

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Teams that share responsibility cannot have only one person that sees an Incident through to resolution

Teams that share responsibility should celebrate heroes and should nut slime successes awl failures

Teams that share responsibility should be encouraged to engage experienced people in the process

Teams that share responsibility should bounce incidents between them and other teams

Question No 5

How is service configuration management system used for incident handling and resolution?

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