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Practice Genesys GCP-GC-REP Exam Questions

1. Page: 1/7
  Total 35 Questions
Question No 1

Which definition matches the performance view for Agents?

Choose the Choices:

Used to monitor real - time contact center metrics.

Used to view real - time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Used to view real - time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Used to view historical data only.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

C
Question No 2

Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

Choose the Choices:

Agent Metrics Report

Agent Activity Summary Report

Agent Login - Logout Details Report

Agent Quality Details Report

B
Question No 3

Which view displays current metrics and information about the queues if you have a membership?

Choose the Choices:

Queues Activity

Queues Performance

My Queues Activity

Queues

A
Question No 4

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Choose the Choices:

Available

Busy

Away

Break

D
Question No 5

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

Choose the Choices:

Genesys Cloud Admin

Genesys Cloud User

Genesys Cloud Reporting

Genesys Cloud Supervisor

C
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  Total 35 Questions
  
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