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Salesforce CRT-261 Preparation Material

Information About Salesforce CRT-261 Exam

Vender: Salesforce
Exam Code: CRT-261
Exam Name: Certification Preparation for Service Cloud Consultant
Number Of Questions: 359
Certification Name: Service Cloud Consultant
Exam Language: English
Questions Type: MCQs
Material Format: PDF & Web Practice Test Software

Prepare Salesforce CRT-261 Exam Questions

Question No 1:
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers

A. Salesforce Knowledgebase
B. Chatter Groups
C. Field Service Lightning
D. Service Cloud SOS

Answer: C, D

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