Genesys GCP-GC-REP Practice Questions

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Information About Genesys GCP-GC-REP Exam

Vender: Genesys
Exam Code: GCP-GC-REP
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Number Of Questions: 35
Certification Name: Genesys Certified Professional
Exam Language: English
Questions Type: MCQs
Material Format: PDF & Web Practice Test Software

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Prepare Genesys GCP-GC-REP Exam Questions

Question No 1:
Which definition matches the performance view for Agents?

A. Used to monitor real-time contact center metrics.
B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D. Used to view historical data only.
E. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer: C

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