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Genesys GCP-GC-ADM Exam Questions
By
JohnnieBlack,
in Genesys Certified Professional Certification Exams
Prepare Genesys GCP-GC-ADM Exam Questions
Question No 1:
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
A. Skill
B. Time since they last handled an ACD interaction
C. Cost
D. Department
Answer: A
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Question No 1:
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
A. Skill
B. Time since they last handled an ACD interaction
C. Cost
D. Department
Answer: A
See More Questions
Information About Genesys GCP-GC-ADM Exam
Vender: Genesys
Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Admin
Number Of Questions: 60
Certification Name: Genesys Certified Professional
Exam Language: English
Questions Type: MCQs
Material Format: PDF & Web Practice Test Software