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Question No 1

What is the main focus in the Foundation stage of implementing the CSDM framework?

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Identifying and populating network infrastructure CIs

Preparing accurate business information for reporting

Setting up relationships between technology and business

Working on CMDB tables associated with ITSM

Question No 2

How are new classes of Configuration Items (CIs) and relationships created in the ServiceNow CMDB?

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Question No 3

What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?

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Rationalization, outage reduction, and business processes alignment

Improved security, increased storage capacity, and faster processing speed

Automated deployment, maintenance efficiency, and comprehensive monitoring

Customization, consistent analysis, and data governance

Question No 4

A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?

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Question No 5

What action does the Identification and Reconciliation module perform to reduce duplicates in the CMDB?

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