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Practice PeopleCert 58 Exam Questions

    1. Page: 1/65
      Total 324 Questions
    Question No 1
    Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
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    Question No 2
    What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
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    Question No 3
    Which of the following are classed as stakeholders in service management? 1. Customers 2. Users 3. Suppliers
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    Question No 4
    Which of the following is the best definition of service management?
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    Question No 5
    Which of the following is the best definition of IT service management?
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    1. Page: 1/65
      Total 324 Questions
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