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500-442

Practice Cisco 500-442 Exam Questions

1. Page: 1/12
  Total 60 Questions
Question No 1

What are the two main features of the Cisco VVB? (Choose two.)

Choose the Choices:

provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text - To - Speech (TTS) capabilities

allows an agent to retrieve the required information through voice commands without interacting with a customer

supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text - To - Speech (TTS) capabilities

provides a more comprehensive and effective agent service by efficiently handling call traffic with self - service or fast transfer to the correct customer the first time

allows customers to retrieve the required information through voice commands without interacting with an agent

A,E
Question No 2

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Choose the Choices:

Dialed Numbers

Agents

Routing Scripts

Administrative Scripts

Deleted Objects

A,C
Question No 3

How can the Extension Mobility feature be described?

Choose the Choices:

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

C
Question No 4

Which VVB CLI command can set an individual media file to an expired state?

Choose the Choices:

set VVB cache stale_cache_entries

show set VVB cache stale_cache_entry <cache_entry_url>

Outils VVB cache stale_cache_entry <cache_entry_url>

set VVB cache stale_cache_entry <cache_entry_url>

A
Question No 5

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

Choose the Choices:

configure Skill groups and Skill targets

configure Agent Desk Settings

configure Route teams and Skill targets

configure Agent Route Groups

configure the Administrators Answer: AD
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  Total 60 Questions
  
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