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1Z0-1038-20

Practice Oracle 1Z0-1038-20 Exam Questions

1. Page: 1/20
  Total 97 Questions
Question No 1

Which four types are used by incidents queues?

Choose the Choices:

FIFO

Round Robin (Logged In)

LIFO

Quick

Round Robin (All)

Standard

Advanced Routing

B,E,F,G
Question No 2

How many rows can be returned by a tabular query?

Choose the Choices:

Unlimited

100000

100

10000

1000

E
Question No 3

Which five actions should you perform to configure advanced routing?

Choose the Choices:

Configure collaboration with external users who are not agent desktop users.

Add product and category fields to the Live Help page of the Customer Portal.

Create and activate a rule to route incidents to the advanced routing incident queue.

Add Access Control to a navigation set.

Define products and categories.

Assign guided assistance permission to a profile.

Assign advanced routing permissions to a profile.

Create an advanced routing incident queue. Answer: ACDEG
Question No 4

Which six actions initiate the business rules engine to run their configured logic?

Choose the Choices:

An agent edits contacts, incidents, organizations, or tasks.

A customer creates an incident in the end user portal.

A customer updates contact details via the end - user pages.

The rules engine is updated.

A customer adds more information to their incident via the end - user pages.

An agent creates or edits an answer.

An administrator compiles the rules engine.

An agent views the rule log. I. An agent edits an opportunity.

An agent runs an incident report.

ADEFGJ
Question No 5

Which six actions can have a null value?

Choose the Choices:

Set SLAs

Set Agent

Set Assigned

Set Mailbox

Set Status

Set Fields

Set Product

Set Category I. Set Queue

Set Disposition

A,D,F,I,J
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